To outsource professional booking services is an effective strategy for business. You can do so in order to attain business growth and consolidate market share.
Appointment online booking software and tools are easy to integrate into your business existing system. However, challenges arise when you can no longer handle and process customer calls to book appointments with your business.
Oftentimes, this could lead to strain on your booking system, inaccurate business calendar and strain to your in-house team. Which may lead to affecting your productivity and revenue in the long run.
An experienced call center will allow your customers to schedule appointments 24/7/365 days regardless of your business hours. Not to mention you also free your in-house team of managing these tedious and repetitive tasks.
Which may deprive them and eventually your business the necessary time to do what is necessary in order to develop your business.
Depending on your third party provider, you can set up and integrate an online appointment booking system into your website. This is possible with excellent and dedicated web developers.
Depending on your chosen service package, you can get a dedicated external team to act as a round-the-clock virtual receptionist to provide support for your customers.
Here, you can get a robust online scheduling system available, manned with expert communicators ready to extend the necessary support your customer may need. With no time zone restraints, you are assured your customer can book appointments whenever it’s convenient for them.
While self-help service is helpful nowadays, most clients prefer booking appointments via phone call. This is because they want to get real-time answers to their questions. As well as insurance that their appointments will push through.
1. Assist patients and customers with scheduling new appointments
2. Provide support to customers who needs to change or cancel existing booked appointments
3. Your outsourced team can work with your online scheduling software or set up one for you
4. Real time calendar syncing
5. Direct patients to fill-up forms and provide general information about their upcoming appointment
6. Provide general customer service related to online bookings in various channels such as phone calls, live chat, email, and etc.
There are various reasons why businesses prefer to outsource booking services. Aside from cost savings of up to 70% in outsourcing, it can provide the following benefits:
Here at Reservations Call Center, our services can seamlessly sync with your calendar systems or we can set it up for you. We do this in order to track new appointments and bookings.
With a schedule on track and up to date real time, you will never be swamped with duplicate bookings and minimize no shows. Updated information also helps your virtual teams to provide timely and relevant information to your clients when they need them.
With the help of professional appointment and booking services, you can ensure each customer management is at its best. As you can track upcoming bookings therefore prepare whatever they need.
Additionally, we can also send automatic professional invoices, notifications and email reminders regarding appointments, whenever required.
This will in turn minimize the possibility of no-show for your business. Which maximizes each schedule as it should.
Your third party provider can send you real time updates whenever a customer sends you a message, makes, changes or cancels a booking, or visits your website. This way, you gain the ability to respond to special requests when you receive such updates.
Other than customer management, outsourcing providers can give you staff who are also skilled in sales. Not to mention, articulate and can converse intelligently with your customers.
They also undergo necessary training in order to extend the usability and technical aspects of your business.
Booking system and software are accessible for any business. However, for SMEs and startups with limited budget for training and the software itself, this could be a hindrance.
But when you outsource your booking services, you can get your hands on excellent booking software without the overhead costs.
This powerful tools has amazing features such as:
1. Calendar integration
2. Online payment processing
3. Mobile compatibility
4. Automated scheduling
6. Reminder messages
If you want to integrate these powerful software into your website, you can ask your third party provider to do so for you. This way, you can create a seamless and sophisticated booking system.
|Acuity Scheduling||Easy to display the available booking time-slots and dates
Allows to send the booking confirmation and reminder messages & emails to clients
Easy to manage multiple locations
Integrates with PayPal, Stripe, and Square
Compatible with Zapier, GoToMeeting, Quickbooks, MailChimp, Google Analytics, and more
Receive automatic notifications when a new appointment is booked
Easy to share the calendar on Facebook and Twitter
Allows to send gift cards & subscriptions to clients
Health insurance portability and accountability act (HIPAA) compliant for safeguarding the medical information of clients
|SimplyBook||Integrates with PayPal, Stripe, Zooz, and more
Receive automatic notifications when appointments are booked, canceled, and rescheduled
Includes intake forms
Compatible with Google Business, Calendar, Adwords, Analytics, Translate and Authenticator
Allows to offer gift cards, coupons, membership subscriptions, and packages to customers
Health insurance portability and accountability act(HIPAA) and secure sockets layer(SSL) compliant
Integrates with SendGrid, Mailjet, Authsmtp, and Zapier
Compatible with Gruveo
|Square Appointments||Easy to send automated appointment reminder and confirmation emails to clients
Integrates with Google and Instagram
Includes Square Card for online payments
Supports multiple locations
Includes invoicing capabilities
Compatible with WooCommerce, BigCommerce, GoDaddy, Magento, and more
Allows to create gift cards
|YouCanBook.me||Allows to send confirmation, reminder, follow-up messages to the customers
Integrates with Zoom, Zapier, HubSpot, Slack, ActiveCampaign, and many more
Allows to display the available time-slots and dates
Supports multiple locations
Compatible with Google and Microsoft Calendar
Allows to export booking data to CSV file format
Compatible with Stripe
|Appointlet||Integrates with Zoom, GoToMeeting, Webhooks, Zapier, Salesforce, ZohoCRM, MailChimp, etc
Compatible with Google Calendar and Office365
Easy to manage multiple locations
Allows to send customized confirmation and reminder emails to customers
Allows to create personalized booking pages
Easy to track the booking activities
Integrates with Google Calendar, iCal, Outlook, Office365, and Exchange
Compatible with Health insurance portability and accountability act (HIPAA), general data protection regulation (GDPR), and California Consumer Privacy Act (CCPA)
Supports Zoom, Zapier, Slack, and Salesforce
Allows to send automated confirmation and reminder emails, messages and voice calls
Integrates with PayPal, Stripe, and SagePay
Easy to track the appointment activities
|Setmore||Supports Google, Office365, and iOS Calendar
Integrates with Facebook, Instagram, and Slack
Compatible with Square and Stripe
Built-in with WordPress, Weebly, Joomla, Drupal and more
Supports MailChimp, ConstantContact, Salesforce, etc
Easy to save the visitors’ data using Google Analytics
Allows to send automated booking reminder messages and emails to customers
Easy to add custom booking pages to the website
|Appointment Plus||Allows to track the booking activities
Integrates with ConstantContact, MailChimp, and iContact
Easy to send confirmation and reminder emails to customers
Supports multiple locations
|Bookeo||Easy to display the booking page on the website and Facebook page
Automatically updates the available time-slots
Allows to offer gift cards and promotions to regular customers
Integrates with Google Calendar, and iCal
Accept online payments
Compatible with Google Adwords and Analytics
We focus on our excellent appointment online booking for startups and SMEs. As we understand that you need to focus on core processes within your business.
With our 10 years in the industry, we can provide you with virtual teams to act as front desk personnel to provide customer support.
This way, you can provide the necessary and impeccable customer management even before they get to experience your services.
We also focus our competency in data and information security. Reservations Call Center is ISO 27001-certified, GDPR, and HIPAA-compliant.
Once you get to work with us, you can expect service quality with emphasis on information security.
Need we say more? Contact us today and let us help you ease up on your booking services requirements!