Just because you don’t have enough employees doesn’t mean you can’t provide world-class services to your clients. If you feel the need to cut costs for your hotel business, then you should consider hospitality outsourcing.
Outsourcing can help an understaffed hotel businesses cope for clients’ demands, especially during peak season. Moreover, some clients tend to be fussier than others, hence the need for adequate service.
Whether your clients are reaching out to ask questions or change hotel reservations, make sure that you have the capacity to meet their needs.
Here are some services that hospitality hotel business outsourcing can cover.
Booking and reservations
If you have a difficult time keeping track of bookings and reservations, then you should outsource call center services. A contact center with state-of-the-art communications technology and experienced live agents can handle your call volume with ease. This ensures that your clients will always have a trained live agent to speak to every time they need to book rooms or cancel their reservations.
Since outsourcing is a flexible arrangement, you can opt to hire a contact center only when you need an extra hand, like peak season. This helps you maximize your resources.
Customer support
Outsourced call center solutions ensure that a team of experienced agents is available to answer general queries, address complaints, and provide assistance. A competent contact center can help enhance clients’ experience of your hotel business, and perhaps even convert dissatisfied ones into loyal clients if they handle complaints well.
Turn key housekeeping
Your hotel business can also benefit from outsourcing turn key housekeeping, or move in/move out cleaning. This guarantees that room turnover is quick. Hotel guests can enter their rooms as soon as they check in, and their accommodations will be immaculate.
Security
Safety and security is important for many guests, particularly high profile ones. For their peace of mind and yours, outsource to a security agency that knows how to prevent and address security-related problems.
Night cleaning
Although guests expect hotels to be spotless at all times, your cleaners can’t possibly work around the clock. Outsource night cleaning to a cleaning services provider to ease the pressure on your in-house cleaners while at the same time keep your hotel looking pristine.
Laundry
It’s always convenient for hotel guests when laundry services are available. This way, they won’t have to worry about running out of clean clothes or going to a business meeting in a rumpled suit. Consider outsourcing laundry and dry cleaning services
Valet parking
Valet parking screams luxury, and is a must-have for any hotel that wants to give guests the special treatment. You can outsource this service to an agency with trained valets so that you won’t have to hire more employees. Your clients will appreciate it.
Give your clients all the luxuries of a five star hotel even if you have a small in-house staff. It’ll help you improve your hotel services, while at the same time reduce operating costs. Make hospitality outsourcing work to your favor.