Get More Clients For Your Cleaning Business By Outsourcing Reservations Call Center Services

What can reservations call center services do to get a cleaning business more clients?

There are mainly four sectors or kinds of cleaning services – residential cleaning, commercial janitorial services, specialty cleaning, and laundry/dry cleaning services. There were approximately 875,000 businesses of these four types in 2015. They have about 3.5 million employees and the revenue generated was $51 billion.

According to Katie Pearse, President of The Maid Mentor, “With millennials now, this isn’t 20 years ago where there were stay-at-home moms. Today’s 30-year-olds are going to run their house like a business. They’re not spending their weekends cleaning. They’re booking snow removal, they’re outsourcing their laundry. Their thinking is: My time is better spent elsewhere. There are dual incomes, so it’s not a luxury, it’s a necessity. Almost everyone I talk to has a cleaner.”

She added that these cleaning services are no longer offering luxury but a necessity. So the question is why should they pick your cleaning business? To simply answer that, you need something different to stand out from the hundreds and thousands of cleaning services all around them.

 

How Can Reservations Call Center Services Help?

You can have an advantage or a differentiating factor with the help of a reservations call center. Just like what Pearse stated, people value their time more than anything else so making them wait for someone to answer when they call, email, or chat wouldn’t make a positive response.

Franchise Help has stated that the average cleaning business can lose more than 50 percent of their revenue because of poor customer service. Their clients leave them for another cleaning company because they think they were not serviced well enough to guarantee their loyalty.

When you outsource a reservations call center service for your cleaning business it will have these benefits:

Multilingual customer support. This customer service ranges from English, Spanish, German, French, Japanese, Thai, Bahasa and more.

Overflow and after-hours call handling services. Peak season? You will definitely need this!

Call monitoring technology. When every call is monitored, you will see what needs to be improved and what needs to be maintained. You will also see problems and solve them right away.

Knowledgeable agents. Reservations call center services do not just offer the right agents but great ones. They will surely lure in more customers and clients for your cleaning business.

Technology that fits. This one is important as having great agents. Knowing the right technology to use and how to maximize it will greatly add to your sales and revenue.

 

How to start a cleaning business

Starting a cleaning business is no easy feat. Whether it is a commercial cleaning business, a residential one, or special cleaning services, you need to take into account many things and plan every move you will make.

LLC has listed a step-by-step process as to how to start a cleaning business properly.

 

1.       Plan your business. Planning is needed in everything we do, especially if we want to start a business. A well laid-out, precise plan is vital to be a successful business owner. In your plan, you need to tackle topics like costs, target market, and how long it will take you to break even.

 

2.       Manage your money. You need to open a bank account for expenses and revenue. Finances should be managed properly so there will be no loss in the future. Also, setting up accounting is very important. Every detail should be inputted in it.

 

3.       Get the right permits. This is very important as taxes will be collected in the future. Also, you will benefit with this as laws will be applicable to your business and you can sue anyone who breaks it.

 

4.       Register for taxes. In relation to the third one, you will need to register for a variety of state and federal taxes before you can open for business.

 

5.       Be insured. After the fourth one, make sure your business is insured. This is highly recommended as natural calamities or disasters are inevitable.

 

6.       Branding your business. This part is now delving into the real business part, the marketing side. Having your own brand can bring more customers and revenue. Standing what you fight for and making sure your customers get what they needed is significant to your brand.

 

7.       Online presence. In order to do your branding, in this digital age, an online presence is a must. This way, your consumers and possible clients will know you and will see what you are capable of.

And as you are in the online world, having a social media is a must too. Whether that is Facebook, Instagram, Twitter, or Pinterest, being active in those accounts and replying or interacting with clients there is another must-do thing.

If you have a cleaning business that needs more clients, contact us now!