How Outsourcing Booking Services Can Help You Generate More Customers
January 10, 20178 New Reasons For You To Outsource
January 24, 2017Traveling is no longer a luxury, it’s a necessity – particularly for those who need to fly out for work, studies, job opportunities, or simply to visit family who live far away. In a world where people are becoming increasingly mobile, airports must make traveling as quick and convenient as possible.
The key lies in an outsourced service provider who can take over the tedious undertaking of parking management, including airport parking reservations, parking guidance, and the operation of a global monitoring and management system.
Why outsource airport parking reservations?
In this kind of arrangement, travelers will be given relevant information about their trip beforehand, making the journey easier for them. They’ll receive updates on gate changes, flight delays, or customized information the moment they arrive at the airport parking lot. Travelers may receive these details before they even leave the house, via electronic message boards.
This comes from the acknowledgement that parking is part of the travel process, if not the beginning of it. And so airports, and the service providers who work with them, strive to make the process easy right from the start.
Aside from their commitment to improving their services, airports profit heavily from parking – giving them a strong incentive to streamline processes and maximize its profitability. This is especially true for small airports, which derived 18 percent of their revenues from parking in 2014 alone, according to Lufthansa Consulting.
What services fall under airport parking reservations?
Services that fall within this process include, and are not limited to, the following:
Customised information dissemination and personal updates through electronic message boards
Online reservation for parking spaces – though travelers will have even more parking options when they arrive at the airport
Secure online payment gateway integration for online reservations
Calculation of parking prices aligned with the airport’s revenue model, along with discount management
Automated licence plate recognition that match vehicles to travelers
Parking location management
Video monitoring of car parks
24/7 customer support for travelers’ queries and concerns
These services are often rendered through a web-based system, as well as physical outlets like walk-up payment machines.
Why rely on an outsourced service provider for these services?
Not only does outsourcing airport parking reservations streamline processes and make them more efficient, it also helps airports improve the services they extend to travelers. This leads to fewer complaints and parking-related incidents where upper managements might be forced to intervene.
Improved services will make it more likely for travelers to avail car park services again in the future, thus making it possible for airports to generate more revenue.
Outsourcing is also ideal for aiports with plans to expand and offer more services as they grow. An outsourced provider can help them stay on top of airport parking reservations as they deal with more flights and more travelers.
Working with a service provider that has the necessary technology and human capital will help airports reap the benefits of outsourcing. Talk to a service provider today for more information.
