When you are in the business of restaurants, you would be able to know just what days are the most busy. And then there are also special holidays or occasions where the number of people waiting for seats can get pretty high because almost every place in town is booked. This is the very reason why a lot of customers choose to set a date with whoever they would like to dine with and reserve a table at the restaurant of their choosing. This would ensure that they would have a grand time enjoying the food and the company that they are with without having to deal with the fuss of waiting for a table to become available.
As the owner of this fabulous restaurant, it is best for you to actually have a good system that would take care of restaurant accommodation. It would ensure that guests who would like to reserve a table as early as one month before can actually do that. But with the restaurant being a busy place and having all those phones ringing off the hook, you may want to choose outsourcing that task instead of in-housing them. Reservations Call Center just may be the company you would need to help you out.
Easy set up for your whole 24/7 reservations hotline.
One of your woes may be how long it would take for Reservations Call Center to set everything up. You had done your computations yourself and if you were to in-house your customer service handlers, you may have to spend two months on the average for the whole thing. But we are talking about an established contact center in the Philippines that has provided 24/7 restaurant reservations support for years already. You would only have to provide them with the details of what the tasks would be and company policies. But aside from that, everything would be easy to set up and all you have to do is sit back and wait. The whole system would be running in no time and even while you sleep, reservations will be handled pretty nicely.
Dedicated services and shared services.
If you feel like spending on outsourcing reservations and inbound customer service may be too much for you, you may want to check out the kind of packages that Reservations Call Center offers you and any other business owner out there. One of the top features that the packages have would be your chance to choose between dedicated services and shared services for your business so you can see which one would work best for you.
Shared services are when agents who would be working on those reservations and customer service calls would also be handling other accounts as well. This is quite a good deal especially if you are new to the whole outsourcing thing and your business does not mean having those agents handle very sensitive information. This may be something you would want to start out with so you can see just what the effects are when you outsource tasks.
As for dedicated services, the difference here is that the agents who would be handling your reservations and customer service calls would solely be focusing on your account. They would not be allowed to handle any other account as long as you choose to continue outsourcing. This would be to ensure that only those handling your account would be responsible for them. This is usually chosen by big companies that allow agents to handle sensitive and personal information.
Being ready for the busy days.
In the restaurant business, there definitely would be very busy days and there would be days when the calls coming in are not so hurried. When you outsource, you can be sure that it does not matter if the days are busy or just right because there will always be people manning the hotlines and making sure that your customers are getting the care and the service that they need to stick as loyal patrons of your restaurant.
Restaurant Reservations via Reservations Call Center: Making bookings as delectable as the meal itself. Call us for your free quote