SERVICES

Getting the services that your business needs is a very important thing. You would want to make sure that you choose the right company to entrust the tasks to. Plus, you would want to make sure that you get your money’s worth. You may choose from a 24/7 bookings call center, a 24/7 reservations hotline, and a 24/7 restaurant reservations support company. However, what is important is that you go to that one company that would be able to provide you with all the tasks that you need done for your business. Why separate all your outsourcing tasks to different companies when you can get them in just one company?

Reservations Call Center is not your ordinary contact center that deals with reservations and bookings. This company also offers clients inbound customer service among many other tasks that your business may need. The company offers 24/7 services so you can be assured that your business would be running 24/7 if you choose it to be such. And despite having to work with different businesses, Reservations Call Center makes sure that you can personalize and customize your welcome messages. It is all about you and your business - we are just here to help you out. As long as you are in the hospitality industry, you can be sure that Reservations Call Center would be there to assist you with the things that you need help with. It is best known for helping out business which are connected or related to these markets:

  • Airport Parking and Shuttle
  • Car Rental
  • Hotel Accommodation
  • Limousine Reservations
  • Resort Accommodation
  • Restaurant Accommodation
  • Service Cruise
  • Shuttle Reservations
  • Spa and Wellness
  • Travel Booking

Fluent communication

We make sure that we have the best agents who can properly communicate with your customers. The Philippines has been known as the most preferred country to go to for outsourcing needs because of the Filipinos’ neutral accent that makes it easy for them to get the message across.

So here at Reservations Call Center, we do not only have good English-speaking agents but also agents who have a good command of the language. You can be sure that your customers would be getting the help that they need really well.

More people handling your calls

There will be times when you would be getting more calls than usual and your usual number of agents would not be able to handle everything. Reservations Call Center would be more than happy to provide you with a package that would allow you to have more agents handling the calls coming in. There would be a lot less on the queue and more customers are served.

Sales go up

You can expect your sales to go higher with our agents helping you out. See, these individuals are not only trained to handle customer service calls but are also trained to be sales agents. They would be more than happy to inform your customers about any promotions that your business has and would also be more than happy to discuss these if there is a need to. They know how to insert a call to action in their conversations so you can be sure that you would be getting a lot more sales.

Be updated

For many business owners, it is all about being able to know what is happening with the jobs that they are outsourcing. There may be a call center Philippines that they have outsourced to but never really got regular updates. This would not be a problem with Reservations Call Center as we make sure that you, as business owner, get updated with regular reports. If you need daily reports, weekly reports, or monthly reports, we would be more than happy to provide you with that so you would know what is happening and be able to make good business decisions.

Quality calls

With a team of subject matter experts working at our company, you can be sure that all calls are going to be of quality. These subject matter experts work on the quality assurance portion of the company. They monitor calls and provide feedback to the agents so they would be able to make better calls each and every time.

Choose from the wide variety of services to help you make your clients feel right at home. Rest assured that there’s a service that’s right for you and your valued customers. Email us for more details.

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