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What Customers Expect From a Reservations Call Center

Anyone who’s ever planned a holiday outing knows how much of a nightmare logistics can be. Booking flights and putting an itinerary together can wear you down even before you hop onto the plane. And there’s the matter of lodging – how to find the best accommodations within your price range, and having reservations made just in time.

This is where a reservations call center comes in.The call center handles bookings and reservations for restaurants, hotels, motels, and beach resorts.

Customers expect the following:

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Hotel Reservations Made Simple Through Reservations Outsourcing

Hotel reservations are a very critical point in the hotel customer journey. Make their booking experience a breeze, and you have greatly increased the chances that they will book again. But if they find your hotel reservations process to be difficult and inconvenient, there is a big possibility that they will not book with your hotel in the future.

If you are looking for a way to simplify your hotel reservations and improve your customer service, you may want to consider outsourcing to reservations call center. A growing number of hotels are already outsourcing this function to BPOs and call centers to focus on their core strengths. These are the four ways outsourcing your hotel reservations can help you simplify your operations and your customers’ booking experience:

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How Outsourcing Booking Services Can Help You Generate More Customers

In the hospitality and tourism business, the need for a professional and reliable booking service cannot be underestimated. You have already invested a lot of your financial resources, time and energy in developing advertising and marketing campaigns to capture your customers’ interest. After successfully making your business stand out from your competitors, you now have customers willing to try your service. But all of that can go to waste if the next step – your booking service – does not meet your customers’ expectations.

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8 New Reasons For You To Outsource

Businesses still outsource with the primary goal of reducing costs. But over the past few years, business process outsourcing has become a more complex – and significantly more beneficial –arrangement. It has taken on a more critical role, and on top of reducing expenses, companies now turn to service providers for new reasons.
If you still haven’t tried outsourcing, here’s why you should consider it now.

1. Globalization
Service providers, particularly those based in offshore hubs like the Philippines, operate 24/7/365 across different time zones. Your company can take advantage of their continuous operating hours. Not only does this make your company accessible to customers at all times, it also enables you to cater to a wider global market.

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Airport Parking Reservations Done Better Through An Outsourced Service Provider

Traveling is no longer a luxury, it’s a necessity – particularly for those who need to fly out for work, studies, job opportunities, or simply to visit family who live far away. In a world where people are becoming increasingly mobile, airports must make traveling as quick and convenient as possible.

The key lies in an outsourced service provider who can take over the tedious undertaking of parking management, including airport parking reservations, parking guidance, and the operation of a global monitoring and management system.

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How Outsourcing Booking Services Can Help You Generate More Customers

In the hospitality and tourism business, the need for a professional and reliable booking service cannot be underestimated. You have already invested a lot of your financial resources, time and energy in developing advertising and marketing campaigns to capture your customers’ interest. After successfully making your business stand out from your competitors, you now have customers willing to try your service. But all of that can go to waste if the next step – your booking service – does not meet your customers’ expectations.

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5 reasons why outsourced inbound call services could help win customers

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One of the few things that ties all businesses together is their goal of customer satisfaction. Companies invest heavily on trainings/workshops about customer loyalty, retention, and relationship-building. But did you know that a less expensive and more scalable solution to customer satisfaction exists?

See an example of outsourced inbound call service.

Listed below are the six reasons why outsourcing your inbound call services can help you win customers:

1. Excellent customer service delivery. By outsourcing your inbound call services, your customers are guaranteed to converse with agents who possess first-rate customer service skills. Their first point of contact with your company are agents who are respectful, professional and committed to assist them in any way possible. This will leave them with the first and lasting impression that your company truly cares about them.  The result is a delightful customer experience that translates to customer satisfaction and loyalty. Customer is won.

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Hotel Business Outsourcing: What Services You Can Outsource

Just because you don’t have enough employees doesn’t mean you can’t provide world-class services to your clients. If you feel the need to cut costs for your hotel business, then you should consider hospitality outsourcing.

Outsourcing can help an understaffed hotel businesses cope for clients’ demands, especially during peak season. Moreover, some clients tend to be fussier than others, hence the need for adequate service.

Whether your clients are reaching out to ask questions or change hotel reservations, make sure that you have the capacity to meet their needs.

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Multichannel Customers: Going with the Trend and How Businesses Should Respond

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The business industry has been reshaped dramatically by the internet over the past few years. The World Wide Web launched a great approach of interaction between businesses and customers around the world, and an exceptional level of information as well. Up-and-coming technologies are significantly improving this kind of communication even more by providing additional options for businesses and customers to interact and accomplish dealings with possible clients better than ever. For related businesses, how many how many of these options do they really need to bring into play? Which ones are suitable for the customers they’re aiming to get in touch with?

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The Power of Positive Language in Reservations and Bookings

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Language, words… communication – certainly are very powerful means of expressing oneself. Communication bridges gaps between people across the world whether it is oral or in written form. The manner one individual expresses himself or herself will greatly influence whether their message is received positively or, the other way around. The impact of any given situation can be alleviated by the use of the popularly known ‘positive language.’

For example, when journalists are delivering distasteful news live on TV, they can soften the impression to neutralize the situation and to set a harmonious feel regardless of what the news talks about. This too applies to reservations and bookings contact center services. If you look at the way how excellent reservation/booking contact center representatives communicate in a more positive way, it is more possible to bring forth cooperation rather than dispute or argument. You can use positive language to impel a positive and obliging image rather than a negative and devastating one.

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